Job Description
Join Houston Tech Solutions' award-winning customer service team and deliver exceptional remote support from the comfort of your home. We're seeking passionate individuals to become the voice of our brand and drive customer satisfaction to new heights. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a tangible impact.
Why Join Us?
- Industry-leading remote work infrastructure
- Opportunities for career growth and skill development
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet key performance metrics including resolution time and satisfaction scores
- Continuously update knowledge base of products and services
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 2 years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and remote collaboration tools
- Strong problem-solving abilities and emotional intelligence
- Self-motivated with excellent time management skills
- Ability to work independently in a remote setting
- U.S. work authorization and quiet home office setup