Job Description
Join the Zenith Customer Care team and enjoy the flexibility of working from home while serving the Baltimore, MD community. We are currently hiring dynamic Customer Service Representatives who are passionate about helping others and thrive in a remote environment.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive top-tier support. We provide comprehensive training, a supportive culture, and opportunities for career advancement. If you are looking for a stable job with a competitive salary and the ability to work from anywhere in Maryland, this is the opportunity for you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction rates.
- Document all customer interactions and transactions accurately in the CRM system.
- Process orders, returns, and refunds in a timely and error-free manner.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain up-to-date knowledge of company products, services, and policies.
- Collaborate with team leads to improve service processes and customer experience.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (training provided).
- Must reside in the Baltimore, MD area or surrounding regions.
- Reliable high-speed internet connection and a quiet workspace.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong written and verbal communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.