Job Description
Join Denver Connect Solutions as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home office. We're seeking empathetic professionals to serve our Denver-based clients with industry-leading solutions. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a collaborative virtual environment. Be part of a company that values work-life balance while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Participate in continuous training on products and compliance
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote setting
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with calm demeanor
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Valid US work authorization and background clearance