Job Description
Join Orlando Connect Solutions and become part of our award-winning customer service team! We're seeking motivated Remote Customer Service Representatives to deliver exceptional support to clients across the nation. As a fully remote opportunity, we provide all necessary equipment including headset, ergonomic chair, and high-speed internet allowance. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while working from the comfort of your Orlando home.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Strong communication skills with clear, empathetic phone presence
- Proficient in multitasking with CRM software (Salesforce experience a plus)
- Reliable home office setup with quiet workspace
- Ability to work independently while meeting SLAs
- Available to work flexible shifts including weekends/holidays