Job Description
Join our award-winning customer service team and become a vital part of our mission to deliver exceptional experiences to clients nationwide. We're urgently seeking passionate Remote Customer Service Representatives in Buffalo, NY to handle inquiries, resolve issues, and build lasting relationships—all from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why Choose Us?
- Industry-leading training and career advancement opportunities
- Health insurance, 401(k) matching, and paid time off
- Home office equipment stipend and high-speed internet reimbursement
- Collaborative virtual team environment with monthly team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities and cross-sell relevant products/services
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- 1+ years of customer service experience in a remote or virtual environment
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Exceptional communication skills with clear, empathetic delivery
- Strong problem-solving abilities and critical thinking
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating effectively in a team
- Flexibility to work evenings/weekends as needed (schedule discussed during interview)