Job Description
Join Memphis Connect Solutions and become part of our award-winning remote customer service team! We're seeking dynamic individuals to deliver exceptional support to clients across the nation. As a fully remote role based in Memphis, TN, you'll enjoy flexible hours while making a real impact. Our comprehensive training program ensures you're set up for success from day one. Competitive benefits include health insurance, paid time off, and performance bonuses. Immediate openings available – apply today to start your career with us!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with technical teams to resolve complex product/service issues
- Meet or exceed performance metrics for response times and customer satisfaction
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to stay updated on products and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Exceptional communication skills with empathetic approach
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible hours including evenings and weekends
- Valid Tennessee work authorization and reliable transportation for occasional on-site meetings