Job Description
Are you a people person looking for a rewarding career from the comfort of your home? Jacksonville Connect Solutions is seeking a dedicated Remote Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service to our clients and supporting our employees every step of the way.
As a Remote Customer Service Representative, you will be the face of our company, ensuring our customers feel heard and valued. We offer a competitive salary, flexible scheduling, and comprehensive benefits packages designed to help you thrive in a work-from-home environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible schedule to balance work and life
- Comprehensive health, dental, and vision insurance
- Paid training and career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve product and service issues by clarifying the customer's request and determining the root cause.
- Log all customer interactions and transactions in the CRM system accurately and efficiently.
- Provide product knowledge and answer questions regarding company offerings.
- Collaborate with the support team to identify and resolve systemic issues.
- Meet or exceed daily and weekly KPI targets regarding call resolution and customer satisfaction.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Proven customer service or support experience.
- Excellent verbal and written communication skills.
- Strong computer proficiency and typing speed (40+ WPM).
- Ability to work independently in a remote environment.
- Must be a legal resident of the United States (Jacksonville, FL area preferred).