Job Description
Join our dynamic remote team as a Weekend Customer Support Specialist! Enjoy the flexibility of working from home while delivering exceptional service to clients across the Charlotte area. We're seeking dedicated professionals to cover our weekend shifts (Friday-Sunday) and become the voice of our brand. This role offers competitive compensation, comprehensive training, and the opportunity to grow within a fast-paced tech environment. If you're passionate about customer success and thrive in independent settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify opportunities for process improvements and customer experience enhancements
- Meet weekly performance metrics for response times and resolution rates
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software and remote collaboration tools
- Ability to troubleshoot technical issues independently
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Flexibility to work weekends and occasional holidays