Job Description
Join FlexiWork Solutions and transform your work-life balance with our remote part-time customer support role! We're seeking empathetic professionals to deliver exceptional service from Detroit or New York with fully flexible hours. Enjoy the freedom to work when you're most productive while making a real impact. Our cutting-edge platform connects you with global clients, and we provide comprehensive training to ensure your success. This isn't just a job—it's your gateway to sustainable career growth on your terms.
Responsibilities
- Deliver exceptional customer support via email, chat, and phone
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service quality
- Identify trends and propose proactive solutions
- Adhere to SLAs and quality standards
- Contribute to knowledge base development
Qualifications
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Self-motivated with excellent time management
- High-speed internet and quiet workspace
- Ability to work independently and as part of a team
- Adaptability to flexible schedules
- US residency required