Job Description
We are looking for a detail-oriented and empathetic Remote Customer Service Representative to join our Kansas City-based team. This is a Direct Hire position offering the stability of permanent employment with the flexibility of working from home. You will serve as the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Direct Hire Opportunity: Move from application to offer letter quickly with a permanent contract.
- Competitive Pay: Earn between $20.00 and $26.00 per hour based on experience.
- Flexible Schedule: Enjoy the freedom of a remote work environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Diagnose and troubleshoot technical or account-related issues for clients to ensure full resolution.
- Document all interactions and resolutions accurately in our CRM system for future reference.
- Collaborate with internal teams to escalate complex issues and suggest improvements to service processes.
- Maintain a deep understanding of our products and services to provide accurate information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in customer service or technical support (1+ years preferred).
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency with computer applications and remote collaboration tools (e.g., Microsoft Office, Zoom).
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection required.