Job Description
Join our award-winning customer support team and enjoy the freedom of working remotely from Milwaukee! ConnectServe Solutions is seeking empathetic and tech-savvy individuals to deliver exceptional service while enjoying competitive pay, flexible schedules, and comprehensive benefits. As a trusted partner to Fortune 500 companies, we provide the tools and training you need to succeed from home. Build your career while serving diverse industries with our cutting-edge virtual support infrastructure.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed performance metrics including CSAT scores and handle times
- Proactively identify opportunities to enhance customer experiences
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce)
- Strong typing skills (40+ WPM) and clear communication abilities
- Quiet, dedicated home office space with reliable internet
- Ability to work independently while collaborating in virtual teams
- Flexible availability including evenings and weekends