Job Description
Join the Leading Remote Workforce
Are you looking for a 100% Work From Home opportunity? Horizon Digital Solutions is currently hiring dedicated Customer Service Representatives. We are expanding our team to serve clients across the nation, including those in Charlotte, NC and Ohio.
We believe in growth. That is why we are looking for individuals who are eager to learn and have no experience required. We provide comprehensive training to ensure you feel confident and capable from day one.
What You Will Do:
As a Remote Customer Service Rep, you will be the voice of our brand, helping clients resolve issues and find solutions from the comfort of your own home.
Responsibilities
- Customer Support: Handle inbound and outbound calls and emails to assist customers with inquiries.
- Problem Solving: Diagnose issues and provide accurate resolutions or escalate complex problems to supervisors.
- Data Entry: Maintain accurate customer records and update account information in our CRM system.
- Communication: Deliver professional, friendly, and clear communication at all times.
- Adaptability: Adapt to different software tools and processes quickly.
Qualifications
- A high school diploma or GED is required.
- Must have a reliable high-speed internet connection.
- Basic computer literacy and typing skills.
- Strong verbal communication skills.
- Ability to work independently and manage a flexible schedule.