Job Description
Start Your Career with Us – Remote Customer Service in Toledo, OH
Welcome to Horizon Customer Care, where your voice matters. We are currently seeking enthusiastic individuals to join our growing team of Remote Customer Service Representatives. We pride ourselves on being an inclusive employer that values growth and development.
No prior experience is required. We provide comprehensive paid training to ensure you have all the tools you need to succeed. If you are a great communicator looking for a flexible, rewarding career from home, we want to hear from you.
Why Apply?
- Remote & Flexible: Work from the comfort of your home in Toledo, OH (or anywhere in the US).
- No Experience Needed: We train you from the ground up.
- Competitive Pay: $16 - $22/hour with performance incentives.
- Benefits Package: Health, dental, and vision insurance options.
Join us today and turn your customer service skills into a thriving career.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Document all interactions accurately in our CRM and ticketing systems.
- Assist customers with product information, order tracking, and technical troubleshooting.
- Identify and escalate complex issues to the appropriate department.
- Collaborate with team leads to improve service processes and customer retention.
Qualifications
- High school diploma or equivalent (GED) is required.
- Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to work independently in a home office environment.
- Reliable high-speed internet connection and a quiet workspace.
- A customer-centric mindset and a passion for helping others.