Job Description
Are you a dedicated problem-solver looking for a rewarding career from the comfort of your home? Apex Support Solutions is seeking enthusiastic Remote Customer Service Representatives to join our thriving team in Oklahoma City.
We are currently expanding our support team and are looking for individuals who excel at building rapport and resolving issues efficiently. This is a fully remote position, allowing you to work from anywhere within the Oklahoma City metro area while enjoying a competitive compensation package.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- No Commute: Enjoy the convenience of working from your home office.
Don't miss this chance to advance your career in customer service. Apply today to become part of our elite support team!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a professional, empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high customer satisfaction scores.
- Assist customers with product information, account management, and technical troubleshooting.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the support team to share knowledge and improve service processes.
- Meet daily KPIs regarding call volume, average handle time, and quality assurance standards.
Qualifications
- High School Diploma or GED is required.
- Previous customer service or retail experience is highly preferred.
- Excellent verbal communication and active listening skills.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Ability to navigate multiple software applications and computer systems quickly.
- Must be legally authorized to work in the United States.