Job Description
Are you ready to launch a rewarding career in customer service? Horizon Support Solutions is seeking dedicated professionals to join our dynamic team in Milwaukee, WI. We are committed to your success and offer comprehensive Paid Training to ensure you have the skills and confidence needed to excel in a remote environment.
Why Join Our Team?
- 100% Remote Flexibility: Work from the comfort of your home while serving clients nationwide.
- Paid Training Program: No prior experience required. We provide full training to get you certified.
- Competitive Compensation: Earn a salary between $18.00 and $24.00 per hour with performance bonuses.
- Comprehensive Benefits: Access to health, dental, and vision insurance after 90 days.
- Career Advancement: Clear pathways for growth into Team Lead and Management roles.
Join a company that values your potential and invests in your future. Apply today to become part of the Horizon family.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and empathy.
- Diagnose customer issues and provide accurate solutions or escalate complex matters to senior support agents.
- Document all customer interactions and account changes accurately in our CRM software.
- Stay up-to-date with product knowledge, policy updates, and industry trends through continuous learning.
- Maintain high performance metrics, including First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores.
- Collaborate with cross-functional teams to improve service processes and customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Must have a stable high-speed internet connection and a quiet, dedicated workspace.
- Excellent verbal and written communication skills with a professional telephone manner.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Proficiency in Microsoft Office Suite and basic computer navigation skills.
- Strong problem-solving abilities and a customer-first mindset.