Job Description
Join Detroit Connect Solutions and become part of our award-winning customer support team! We're seeking passionate Remote Customer Service Representatives to deliver exceptional experiences from the comfort of your home. If you thrive in fast-paced environments and love helping others, this is your opportunity to start a rewarding career immediately. Enjoy flexible scheduling, comprehensive benefits, and ongoing training designed to elevate your professional skills.
Why join us?
• Competitive hourly pay with performance bonuses
• Full benefits package (health, dental, vision)
• Equipment stipend for home office setup
• Clear career advancement pathways
• Inclusive, supportive remote culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges using CRM systems
- Collaborate with technical teams to resolve complex issues
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality and productivity targets (25+ interactions/hour)
- Identify upsell opportunities to enhance customer satisfaction
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote a plus)
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Reliable high-speed internet and quiet workspace
- Available for flexible shifts (including weekends)
- US work authorization and Michigan residency required