Job Description
Join our award-winning team as a Remote Customer Service Representative in Milwaukee, WI! We're urgently hiring passionate individuals to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. No commute, no dress code – just results! Our supportive training program ensures you're set up for success on day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with support teams on complex customer needs
- Proactively identify upsell opportunities for service enhancements
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Windows OS and CRM software (training provided)
- Quiet, dedicated home office space with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening