Job Description
Are you a dedicated problem solver looking for a rewarding career that you can do from anywhere? Apex Support Solutions is currently conducting an immediate search for qualified Remote Customer Service Representatives based in Virginia Beach. We are looking for individuals who are passionate about delivering exceptional support and want to join a rapidly growing team.
As a full-time remote employee, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with empathy and efficiency. We offer a competitive benefits package, including health insurance, paid time off, and a flexible schedule designed to help you achieve work-life balance.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers with product information, order tracking, returns, and technical troubleshooting.
- Document all customer interactions and account details accurately within the CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain a professional and positive demeanor while resolving complaints and diffusing tense situations.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Must be legally authorized to work in the United States (US Citizen or Green Card Holder).
- Proven experience in customer service, sales, or technical support is a plus but not mandatory for the right candidates.
- Strong computer literacy, including proficiency with Microsoft Office and CRM software.
- Excellent verbal and written communication skills with a clear, articulate speaking voice.
- Reliable high-speed internet connection and a quiet home office environment.