Job Description
Are you a dedicated professional seeking a flexible career with weekly pay? Horizon Workforce Solutions is expanding our team and looking for a Remote Customer Service Representative to join us from our Jacksonville, FL hub. This is an excellent opportunity for those seeking careers in Ohio and beyond, working remotely with the support of a leading staffing agency.
As a key member of our support team, you will serve as the face of our brand, ensuring our clients receive top-tier assistance. We prioritize our employees with immediate start dates and consistent compensation.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Remote Flexibility: Work from the comfort of your home in Jacksonville or support clients in Ohio.
- No Experience Required: We provide comprehensive training to get you up to speed.
- Modern Tools: Access to state-of-the-art remote work software.
Your Role
In this role, you will manage inbound and outbound communications, resolve complex customer issues, and maintain high satisfaction scores. If you are looking for a stable, high-conversion role in a growing industry, apply today.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve customer complaints and issues while adhering to company policies and service level agreements.
- Document all interactions and customer feedback accurately in our CRM database.
- Collaborate with the quality assurance team to improve service standards and training materials.
- Identify trends in customer inquiries to suggest process improvements.
- Maintain a professional home office environment to ensure clear communication.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, call centers, or retail is a plus.
- Reliable, high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills with a polished phone voice.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with computers and standard office software (Microsoft Office Suite).