Job Description
Are you a dedicated professional looking for a career that fits your lifestyle?
Horizon Digital Solutions is currently seeking a Remote Customer Service Representative to join our rapidly expanding team. We are proud to offer competitive weekly pay, flexible scheduling, and a supportive remote work environment for our employees in Louisville and surrounding areas.
In this role, you will serve as the face of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. We are hiring now and looking for individuals who are committed to excellence and ready to grow with us.
Responsibilities
- Handle high-volume customer interactions via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and inquiries efficiently while adhering to company policies and scripts.
- Process orders, returns, and account updates accurately and securely.
- Maintain detailed records of all customer interactions in our CRM system.
- Identify opportunities for upselling and cross-selling products and services.
- Collaborate with the team to improve processes and share best practices.
Qualifications
- High School Diploma or GED required.
- Proven experience in customer service, sales, or support roles (1+ years preferred).
- Must reside in the Louisville, KY area (or willing to commute to our office for training).
- Reliable high-speed internet connection and a quiet home workspace.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong communication skills with the ability to speak and write clearly.