Job Description
Are you a dedicated professional looking for remote work opportunities in the Nashville area? Horizon Support Services is currently hiring Customer Service Representatives to join our elite remote team. This is a fantastic opportunity to work from the comfort of your home while supporting clients across the United States.
As a remote representative, you will be the face of our company, ensuring our customers receive top-tier support via phone, email, and chat. We offer a competitive salary, flexible scheduling, and the ability to build a career from anywhere in Tennessee.
Why Join Us?
- 100% Remote Work (Work From Home)
- Competitive Pay: $18 - $24/hour
- Comprehensive Benefits Package (Health, Dental, Vision)
- Flexible Schedule & Paid Time Off
- Equipment Provided (Laptop, Headset)
If you have a passion for problem-solving and excellent communication skills, apply today to become part of the Horizon family.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Utilize CRM software to log interactions, update customer records, and track issue resolution.
- Provide accurate information regarding products, services, and account balances to customers.
- Escalate complex issues to the appropriate department or management team when necessary.
- Stay up-to-date on product knowledge, policies, and procedures to ensure accurate support.
- Maintain a professional and positive demeanor while de-escalating difficult situations.
- Collaborate with cross-functional teams to improve the overall customer experience.
Qualifications
- High school diploma or GED required; Associate's degree or equivalent experience preferred.
- Must reside in or be willing to relocate to the Nashville, TN area.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Proven experience in customer service, technical support, or call center environments is a plus.
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Must be available to work flexible hours, including evenings and weekends as needed.