Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic and tech-savvy professionals to deliver exceptional support from the comfort of your Milwaukee home. Enjoy a flexible schedule with comprehensive training, competitive benefits, and the opportunity to grow with an industry-leading company. No commute, no office politics – just meaningful work making a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex escalations
- Maintain detailed knowledge of products/services
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent communication and problem-solving abilities
- Quiet home office with reliable internet
- Ability to work flexible hours including evenings/weekends
- Passion for helping others and continuous learning