Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home office! GlobalConnect Solutions is seeking passionate Remote Customer Service Specialists to support our growing client base in Charlotte, NC. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual work environment while making a real impact on customer satisfaction.
What We Offer:
- Competitive hourly pay plus performance bonuses
- Full benefits package (health/dental/vision, 401k)
- Equipment stipend for home office setup
- Ongoing training and career development
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly team meetings and training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce/Zendesk)
- Strong typing skills (40+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Excellent communication and problem-solving abilities
- Ability to work independently with minimal supervision