Job Description
Immediate Hire: 100% Remote Customer Specialist Needed in New York!
We're urgently seeking passionate Customer Service Specialists to join our dynamic remote team. Enjoy the flexibility of working from home while delivering exceptional support to our clients. This is a full-time, permanent opportunity with competitive compensation and comprehensive benefits.
What You'll Love:
- 100% remote work - no office commutes!
- Comprehensive health, dental, and vision insurance
- Flexible schedule and PTO
- Professional development stipend
- Immediate onboarding and training
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (response time, resolution rate)
- Proactively identify process improvements
- Participate in weekly team meetings and training sessions
Qualifications
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving and conflict resolution abilities
- High-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Associate degree or equivalent experience