Job Description
Join Delta Solutions Group as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking passionate professionals to deliver exceptional support from the comfort of your New Orleans home. Enjoy competitive pay, comprehensive benefits, and flexible hours while making a real impact. As a key member of our support team, you'll resolve inquiries efficiently and build lasting customer relationships. Apply today to start your rewarding remote career with a leader in customer experience!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Excellent verbal/written communication and active listening skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Positive attitude and patience under pressure