Job Description
Join Washington DC's premier remote-first customer service team at Capital Connect Solutions! We're seeking empathetic professionals to deliver exceptional support experiences from home. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while representing iconic DC-area brands. Our award-winning training program ensures you're equipped to handle high-impact customer interactions with confidence.
What We Offer:
- Full remote work with home office stipend
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development funds
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex issues
- Maintain service quality metrics (CSAT, FCR)
- Identify process improvement opportunities
- Adhere to data security and compliance protocols
Qualifications
- 2+ years customer service experience
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- US work authorization and DC residency
- Pass background check and credit verification