Job Description
Join our award-winning customer support team and deliver exceptional service from your home office! Frontier Communications is seeking passionate Remote Customer Service Specialists in Colorado Springs to provide technical support and billing assistance to our valued customers. Enjoy a flexible schedule while making a real impact in our community.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training
- Full benefits package (health, dental, vision)
- 401(k) with company match
- Home office equipment stipend
- Clear career advancement path
Be part of a company that values your work-life balance while serving Colorado Springs residents with cutting-edge telecommunications solutions.
Responsibilities
- Resolve technical support issues via phone, chat, and email for internet, TV, and phone services
- Process billing inquiries and payment arrangements with empathy and accuracy
- Document all customer interactions using Salesforce CRM system
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with technical teams to troubleshoot complex connectivity issues
- Proactively identify upsell opportunities for service upgrades
- Participate in weekly team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong troubleshooting skills with home networking equipment
- Exceptional verbal/written communication abilities
- Proficiency with CRM systems (Salesforce experience a plus)
- Reliable high-speed internet connection and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Colorado residency required