Job Description
Join Tulsa Connect Solutions and become part of our award-winning remote customer service team! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible work schedule while representing top brands in the telecommunications industry. Our state-of-the-art virtual training and ongoing development opportunities ensure your success in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet/exceed performance metrics including CSAT and resolution targets
- Collaborate with technical teams to resolve complex customer concerns
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid environment
- Exceptional communication and active listening skills
- Proficient in multitasking and digital tools (CRM, ticketing systems)
- Reliable high-speed internet and dedicated workspace
- Ability to pass criminal background check and drug screen
- Must reside within 50 miles of Tulsa, OK