Job Description
Join Charlotte Connect Solutions, a leading remote-first employer, and unlock financial flexibility with our weekly pay program! We're seeking a passionate Customer Service Specialist to join our dynamic team serving Fortune 500 clients. Enjoy the freedom of remote work while making a tangible impact in our Charlotte-based operations.
What We Offer:
- Weekly direct deposit pay
- Comprehensive benefits package
- Home office equipment stipend
- Flexible schedule options
- Career advancement opportunities
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and service disruptions within SLA targets
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in quarterly training sessions on product updates
- Identify process improvement opportunities
Qualifications
- 2+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection
- Quiet, dedicated home workspace
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- North Carolina residency required