Job Description
Join Memphis Innovations LLC as a Remote Customer Service Specialist and become an integral part of our award-winning support team. We're seeking passionate professionals to deliver exceptional service from the comfort of their homes in the Memphis area. Enjoy flexible hours, comprehensive benefits, and a collaborative virtual environment while representing our top-tier tech solutions. If you're driven to solve problems and delight customers, this is your opportunity to thrive with a company invested in your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support for software platforms
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Reliable high-speed internet and dedicated workspace
- Ability to work independently with minimal supervision