Job Description
Join Detroit's fastest-growing tech firm as a Remote Customer Service Specialist – no experience required! We provide comprehensive training to help you succeed in a fully remote work environment. Perfect for career changers, recent graduates, or anyone seeking work-life balance in the Detroit metro area. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our supportive team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and technical issues using our proprietary CRM system
- Document interactions accurately in customer service database
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT) targets
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written and verbal)
- Reliable internet connection and quiet home office space
- Ability to type 30+ words per minute
- Basic computer proficiency (email, browsers, MS Office)
- Customer-focused mindset and problem-solving aptitude
- Available for evening/weekend shifts (10-20 hours/week)