Job Description
Join Global Support Solutions as a Remote Customer Service Specialist and transform your career from the comfort of your home in Jacksonville! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact. If you're passionate about problem-solving and thrive in dynamic environments, apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in B2C or B2B environments
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills and ability to multitask in fast-paced settings
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Associate degree or equivalent combination of education/experience
- Previous remote work experience strongly preferred