Job Description
Join our award-winning customer support team and deliver exceptional experiences from home! Apex Solutions Group is seeking passionate Remote Customer Service Specialists to serve our growing client base in Indianapolis. Enjoy flexible hours, competitive benefits, and a supportive virtual environment while making a real difference in customers' lives.
Why Work With Us?
• 100% remote work opportunity
• Comprehensive health/dental/vision coverage
• Paid training and career advancement paths
• Equipment stipend for home office setup
• Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Experience with Zendesk or Salesforce preferred
- Must pass background check and drug screen