Job Description
Join Boston's premier remote customer service team and deliver exceptional experiences from the comfort of your home. We're seeking empathetic professionals to represent our innovative tech brand while enjoying flexible schedules and comprehensive benefits. This fully remote role offers growth opportunities in a supportive environment dedicated to your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup