Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service from the comfort of their Virginia Beach homes. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment where your growth matters.
Why Join Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM systems accurately
- Collaborate with support teams for complex issues
- Meet/exceed customer satisfaction targets
- Identify process improvement opportunities
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Quiet home office with reliable internet
- Excellent communication and problem-solving abilities
- Ability to work independently and manage time
- Proficiency with CRM software (training provided)
- Must reside in Virginia Beach metro area