Job Description
Join Houston Connect Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. As a key member of our Texas-based team, you'll resolve inquiries, build relationships, and contribute to our award-winning service culture. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment designed for modern professionals.
Why Work With Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- Professional development stipend
- Home office equipment allowance
- Recognition programs for top performers
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and warranty claims accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and product knowledge gaps
- Maintain service level agreements for response times
- Participate in weekly training sessions and team meetings
Qualifications
- 2+ years customer service experience
- High-speed internet connection and quiet workspace
- Type 40+ WPM with strong computer literacy
- Excellent communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficient with CRM software (Salesforce preferred)
- Spanish bilingual is strongly preferred
- Background check and drug screen required