Job Description
Join Fort Worth Connect Solutions as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to serve as the first point of contact for our valued clients, providing seamless assistance across multiple channels. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while representing one of Fort Worth's premier customer service providers. No commute required – just your dedication to excellence!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex cases and ensure resolution
- Meet performance metrics including CSAT scores, resolution times, and first-contact rates
- Continuously update product knowledge through training modules and team resources
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English and Spanish
- Reliable high-speed internet connection and dedicated home office space
- Ability to work flexible shifts including evenings, weekends, and holidays
- Must reside within 50 miles of Fort Worth, TX for on-site quarterly meetings