Job Description
Join our award-winning customer service team and deliver exceptional support from the comfort of your home in Milwaukee! Milwaukee Support Solutions is seeking passionate individuals to represent our innovative tech clients. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. Be part of a company that values growth, work-life balance, and making a real impact on customer experiences.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in typing (35+ WPM) and CRM software
- Excellent communication and problem-solving skills
- Quiet, dedicated home office space with reliable internet
- Ability to work independently and manage time effectively
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction