Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning team dedicated to delivering exceptional customer experiences. Enjoy the flexibility of working from home while supporting our clients across Virginia Beach and beyond. We provide comprehensive training, state-of-the-art remote work tools, and a supportive virtual environment designed for your success.
As a key member of our customer service team, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. We value work-life balance and offer competitive compensation, health benefits, and opportunities for career growth within our expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in our customer management system
- Collaborate with internal teams to ensure seamless issue resolution
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or virtual environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with customer-focused mindset
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Virginia Beach residency required for local support coordination