Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in Detroit! We're urgently hiring empathetic professionals to deliver exceptional service from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing top-tier brands. No commute required – just your dedication to customer excellence and a reliable home office setup.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-contact resolution
- Document interactions accurately in CRM systems and maintain case histories
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing training for product knowledge and soft skills
- Identify process improvement opportunities to enhance customer experience
Qualifications
- 1+ years customer service experience in remote or call-center environment
- Exceptional communication skills with neutral, clear articulation
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet and quiet home workspace
- Strong problem-solving abilities with customer-centric mindset
- Ability to multitask in fast-paced digital environments
- Must reside in Detroit metropolitan area
- Availability to work flexible shifts including evenings/weekends