Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! At Nexus Solutions, we're revolutionizing support for Fortune 500 clients, and we're seeking passionate individuals to represent our brand in Oklahoma City. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a meaningful impact. Our culture thrives on innovation, collaboration, and employee growth—your voice matters here!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex technical issues and product-related questions using our proprietary CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate unresolved issues efficiently
- Meet/exceed monthly KPIs including CSAT scores, resolution time, and first-contact resolution
- Participate in ongoing training to master new products and service protocols
- Identify process improvement opportunities and contribute to team innovation
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to maintain composure in high-pressure situations
- Reliable high-speed internet and dedicated home office space
- Available to work flexible shifts including evenings/weekends as needed
- Passion for continuous learning and technology adaptation