Job Description
Join Peak Support Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional service from the comfort of your Colorado Springs home office. Our cutting-edge remote infrastructure ensures seamless connectivity while you resolve inquiries, build relationships, and drive customer loyalty. Enjoy competitive pay, comprehensive benefits, and flexible scheduling in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions in CRM systems with precision and detail
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs analysis
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and knowledge base updates
Qualifications
- 1+ years customer service experience in remote/hybrid setting
- Proficient with CRM platforms (Salesforce preferred)
- Excellent verbal/written communication skills
- High-speed home internet (minimum 25 Mbps)
- Quiet, dedicated home office space
- Ability to work independently with minimal supervision
- Colorado residency required