Job Description
Join our award-winning customer experience team and deliver exceptional support from the comfort of your home office. As a Remote Customer Service Specialist at Apex Solutions Group, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying Seattle's competitive compensation and flexible scheduling.
We provide premium equipment, comprehensive training, and a supportive virtual environment where your growth is prioritized. This is your opportunity to build a fulfilling career without commute hassles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining PCI compliance standards
- Collaborate with technical teams to escalate complex issues and track resolutions
- Participate in weekly performance reviews and skill development workshops
- Maintain 40+ calls/day with average handle time under 6 minutes
- Identify upsell opportunities during high-touch customer interactions
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proven ability to navigate multiple software systems simultaneously
- Exceptional written and verbal communication skills
- Typing speed of 50+ WPM with 98% accuracy
- Quiet, dedicated home office space with reliable internet (25+ Mbps)
- Flexible availability including evenings, weekends, and holidays
- Experience with Zendesk, Salesforce, or similar CRM platforms
- Ability to pass comprehensive background and credit check