Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home office. We're seeking empathetic professionals to support our diverse client base in New York and beyond. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Full training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using our CRM platform
- Document interactions accurately in Salesforce and escalate complex issues
- Collaborate with tech support teams to resolve technical escalations
- Meet daily performance metrics including handle time and first-contact resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years of customer service experience in a remote or hybrid environment
- High school diploma or equivalent; college degree preferred
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM tools
- Stable high-speed internet connection and quiet home office space
- Excellent communication skills in English and Spanish (bilingual a plus)
- Ability to work flexible shifts including evenings and weekends