Job Description
Join Atlanta Connect Solutions as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home. We're seeking passionate individuals to become the voice of our brand, providing seamless assistance to customers across Georgia. Enjoy competitive pay, comprehensive training, and a flexible remote work environment while contributing to a company that values your growth. Our Atlanta-based team offers career advancement opportunities and a supportive culture focused on employee success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex product issues
- Meet monthly performance metrics for quality, speed, and customer satisfaction
- Identify process improvement opportunities to enhance customer experience
- Participate in weekly team meetings and continuous training sessions
Qualifications
- Minimum 1 year of customer service experience in a remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with clear articulation in English
- High-speed internet connection and quiet home office environment
- Ability to work independently while managing multiple priorities
- Strong problem-solving skills with attention to detail
- Residency in Georgia with availability for occasional in-person Atlanta team events