Job Description
Join our award-winning customer service team and transform the way people experience support! Coastal Connect Solutions is seeking passionate Remote Customer Service Specialists to deliver exceptional experiences from the comfort of your Virginia Beach home office. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual work environment where your talents truly shine.
We provide all necessary equipment and training to set you up for success. Embrace the flexibility of remote work while making a meaningful impact on our customers' journey. Apply today and become part of a company that values your growth and well-being!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce while maintaining precise call logs
- Collaborate with technical teams to escalate complex issues efficiently
- Meet or exceed monthly performance metrics for resolution time and satisfaction scores
- Identify opportunities for process improvements to enhance customer experience
- Participate in ongoing training to master product updates and service protocols
Qualifications
- Minimum 2 years customer service experience in a remote or hybrid environment
- Exceptional verbal/written communication skills with active listening expertise
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- High-speed home internet connection and quiet dedicated workspace
- Ability to troubleshoot technical issues independently using diagnostic tools
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings/weekends during peak seasons as needed
- Valid Virginia-based address required for tax compliance