Job Description
Join Miami Connect Solutions as a Remote Customer Service Specialist and become part of our award-winning team dedicated to delivering exceptional customer experiences. We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. Enjoy the flexibility of working from home while receiving comprehensive training, competitive benefits, and career growth opportunities in Miami's vibrant business landscape.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and first-call resolution rates
- Participate in ongoing product training and quality improvement initiatives
Qualifications
- Minimum 2 years customer service experience with remote work preference
- Excellent verbal/written communication skills in English and Spanish
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- High-speed home internet connection and quiet dedicated workspace
- Ability to work flexible schedules including evenings/weekends
- Valid Florida driver's license for occasional on-site Miami meetings
- Associate degree or equivalent professional certification