Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Raleigh, NC! We're seeking empathetic professionals to deliver exceptional support from the comfort of their homes. As a key member of our virtual team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction scores. Enjoy flexible scheduling, comprehensive training, and a collaborative digital workspace. If you thrive in remote environments and value work-life balance, this role is your opportunity to grow with a company that invests in your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Process orders, returns, and account modifications while maintaining accuracy
- Document interactions in CRM systems and identify process improvement opportunities
- Collaborate with virtual teams to resolve complex escalations
- Meet/exceed productivity and quality metrics in remote work environment
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficient with CRM platforms and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office space
- Must pass background check and drug screening