Job Description
Join our award-winning team as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home office. Coastal Connect Solutions is seeking passionate individuals to represent our Virginia Beach-based clients with professionalism and empathy. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual work environment while making a meaningful impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Meet/exceed KPIs including average handle time and first-contact resolution
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in ongoing training to maintain product expertise and service standards
Qualifications
- 2+ years customer service experience with remote work preference
- Proficient in CRM tools (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear phone and written abilities
- High-speed internet connection and dedicated home office space
- Ability to work independently while collaborating in a virtual team environment
- Flexibility to work evenings/weekends based on client coverage needs
- Valid Virginia work authorization and reliable equipment