Job Description
Join ConnectSolutions Inc., a leading remote work pioneer, as a Part-Time Customer Service Specialist! We provide all necessary equipment for seamless home-based operations in Wichita, KS. Enjoy flexible scheduling while delivering exceptional support to our global clientele. This role offers the perfect blend of professional growth and work-life balance, with full training and comprehensive benefits. Transform your living room into a thriving workspace with our state-of-the-art technology support.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize provided CRM software to resolve issues within first contact
- Document interactions accurately in company systems
- Collaborate with cross-functional teams for complex resolution
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives
- Meet/exceed monthly KPIs for response time and resolution
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Typing speed 45+ WPM with 98% accuracy
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Professional communication skills in English
- Must reside in Wichita, KS area